FAQ

1. Where should I save documents when working in a computer lab?
2. My desktop PC was replaced this summer. I now have a new Dell Latitude C840. Where can I find some information on its features?

Email

1. I tried using Webmail to access my Mount email from an off-campus location. It got as far as saying “Loading,” but my messages never appeared.
2. I use Outlook. How can I add a Public folder icon to my Outlook Bar so that I can easily see when new messages arrive, and access them? 
3. I use Outlook Web Access. How can I make the messages in the Public folders appear as threaded discussions? 
4. I use Outlook Web Access. How do I access the new announcement and discussion Public folders? 
5. I use Outlook. How do I see the new announcement and discussion groups in the Public folders? 
6. What if I am a student and I need to keep email older then 120 days? 
7. What is the age limit for student email?
8. I have a problem with my email. Who do I call?
9. How long does a student keep their email account?
10. What is the size limit for a student mailbox?
11. How do I access my student email?

Lab Scheduling

1. How do I make a reservation for a PC Lab?

Laptop Program

1. Where do I go to order a laptop through this program?
2. Where can I find more information about the Mount's new laptop ownership program?

Microsoft Office

1. Can anyone tell me how to easily create labels in Microsoft Word? 
2. Do you have easy instructions for doing mailmerge in Word? 

Network Related

1. More FAQs coming soon!

Technology General

1. What type of PC hardware and software do you support?
2. What sort of technology is in use at the Mount? 

Telephones

1. My voice mail says it is protected. What does this mean?